Privacy Policy — shuvowin
Your privacy matters to us. This Privacy Policy explains exactly what personal data shuvowin collects from players in Bangladesh, how that data is used, who it is shared with, and what rights you hold over your own information.
Section 1
Introduction and Scope
Summary: shuvowin collects personal data only for the purposes of operating the platform, verifying your identity, processing payments, and keeping your account secure. We do not sell your personal data to third parties. This policy explains your rights and our obligations clearly and in full.
shuvowin ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses our online gaming services. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the controls you have over your own data.
This Policy applies to all registered users of shuvowin, all visitors to the Platform's web pages, and anyone who contacts us through our support channels — including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other parts of Bangladesh. It applies to personal data collected via the shuvowin website regardless of the device you use to access it (desktop, mobile browser, or any other internet-connected device).
By registering an account on shuvowin, or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood the practices described here. If you do not agree to this Policy, you should not create an account or continue using the Platform.
shuvowin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or technology. When material changes are made, registered players will be notified via the email address or mobile number linked to their account. The date at the top of this document reflects the most recent revision. We encourage you to review this Policy periodically.
This Policy should be read alongside the shuvowin Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and shuvowin.
Data Protection Commitment
shuvowin processes personal data responsibly and proportionately. We collect only what is necessary for the Platform to function securely and fairly.
No Data Sales
shuvowin does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.
Policy Updates
Material changes to this Policy are communicated directly to registered players before taking effect. The effective date is always shown at the top of this page.
Section 2
Data We Collect
shuvowin collects personal data through several channels: directly from you when you register or update your account, automatically as you use the Platform, and from third-party identity verification and payment partners where necessary. The categories of data we collect are described below.
Registration and Identity Data: When you create a shuvowin account, we collect your full legal name, date of birth, mobile number, email address, and a username of your choosing. During Know Your Customer (KYC) verification, we additionally collect copies of government-issued identity documents such as your National Identity Card (NID) or passport, along with a selfie photograph where required for identity confirmation.
Financial and Transaction Data: To process deposits and withdrawals, we collect your payment method details. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this means the mobile number associated with your payment account. For card payments via Visa or Mastercard, we collect the card number (last four digits only — full card numbers are handled exclusively by our payment processor and are never stored on shuvowin servers), expiry date, and billing name. We retain records of all deposit, withdrawal, and wagering transactions on your account.
Technical and Usage Data: When you visit shuvowin, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, referral URL, pages visited, session duration, and click interactions. This data is used to maintain Platform security, detect fraud, and improve the user experience.
Communications Data: If you contact our support team via live chat or email, we retain a record of that correspondence — including your queries, our responses, and any attachments you share — for quality assurance, dispute resolution, and audit purposes.
Responsible Gaming Data: Where you use self-exclusion, deposit limit, or time-out tools provided under the shuvowin Responsible Gaming programme, we record those elections and enforce them across your account. This data is treated with the highest degree of sensitivity and is not used for marketing purposes.
Minimum Data Principle: shuvowin collects only the personal data that is genuinely necessary to operate the Platform, comply with legal obligations, and protect both players and the business. We do not collect sensitive data categories (health, ethnicity, religion) beyond what is strictly required by applicable law.
| Data Category | Examples |
|---|---|
| Identity | Full name, date of birth, NID / passport |
| Contact | Mobile number, email address |
| Financial | bKash / Nagad number, card last 4 digits, transaction history |
| Technical | IP address, device type, browser, session logs |
| Communications | Support chat transcripts, email correspondence |
| Gaming Activity | Bet history, game sessions, bonus usage |
Section 3
How We Use Your Data
shuvowin processes your personal data only for the purposes described in this Policy and only where we have a lawful basis for doing so. The primary purposes for which we use your data are as follows:
- 1 Account Management: To create, maintain, and administer your shuvowin account, verify your identity and age, and ensure your login credentials remain secure.
- 2 Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records associated with your account.
- 3 Legal and Regulatory Compliance: To comply with anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, age verification duties, and any other applicable legal obligations.
- 4 Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, collusion, and other prohibited conduct on the Platform.
- 5 Responsible Gaming: To enforce self-exclusion elections, deposit limits, and time-out periods, and to monitor gaming patterns where we have a duty of care obligation.
- 6 Customer Support: To respond to your queries, resolve disputes, process complaints, and maintain a record of communications for quality assurance and audit purposes.
- 7 Platform Improvement: To analyse usage patterns, test new features, troubleshoot technical issues, and improve the overall performance and user experience of shuvowin.
- 8 Marketing Communications: With your explicit consent, to send you promotional offers, bonus notifications, and news about shuvowin via SMS, email, or in-platform notifications. You may withdraw consent at any time by contacting support.
shuvowin will not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your consent or establishing a fresh lawful basis for processing. Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
Purpose Limitation
Your data is used only for the specific purposes described in this Policy. shuvowin does not repurpose personal data for unrelated commercial activities without your prior consent.
Marketing Opt-Out
Promotional communications are sent only to players who have consented. To stop receiving marketing messages from shuvowin, contact our support team at any time — opt-out requests are processed within 5 business days.
Section 4
Data Sharing and Disclosure
shuvowin does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described in this section and only to the extent necessary for each specific purpose.
Payment Processors: To complete deposit and withdrawal transactions, we share the minimum necessary payment information with our third-party payment processing partners, including mobile financial service operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). These partners are contractually obligated to process your data securely and only for the purpose of completing the relevant transaction.
Identity Verification Partners: To fulfil our KYC and age verification obligations, we may share your identity documents and personal details with specialist verification service providers. These providers act on our instructions and are bound by strict confidentiality obligations.
Fraud Prevention and Security: Where we detect or reasonably suspect fraudulent activity, we may share relevant account and transaction data with fraud prevention agencies, other gaming platforms (where data-sharing agreements are in place), or law enforcement bodies to prevent, detect, and prosecute financial crime.
Legal and Regulatory Obligations: shuvowin may disclose your personal data to government authorities, regulatory bodies, law enforcement agencies, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, safety, or property of shuvowin, its players, or the public.
Business Operations: We may engage third-party service providers to assist with platform hosting, data storage, analytics, customer support software, and communications infrastructure. These providers process personal data on our behalf and are required to maintain appropriate security standards. They are not permitted to use your data for their own independent purposes.
In all cases where personal data is shared with third parties, shuvowin takes reasonable steps to ensure that those parties maintain data security standards consistent with the protections described in this Policy.
No Data Sales — Ever. shuvowin does not sell player data to advertisers, data brokers, marketing agencies, or any other commercial third parties. Sharing is limited strictly to service delivery, legal compliance, and fraud prevention.
| Recipient | Purpose |
|---|---|
| Payment Processors | Deposits & withdrawals via bKash, Nagad, Visa etc. |
| KYC Providers | Age and identity verification |
| Fraud Agencies | Detecting and preventing financial crime |
| Legal Authorities | Compliance with legal orders or investigations |
| IT Service Providers | Hosting, support software, analytics |
Section 5
Cookies and Tracking Technologies
shuvowin uses cookies and similar tracking technologies to operate the Platform, improve your experience, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to recognise your device on subsequent visits, maintain your login session, and remember your preferences.
We use the following categories of cookies on shuvowin:
- Strictly Necessary Cookies: These are essential for the Platform to function. They enable core features such as secure login sessions, account authentication, bet placement, and deposit processing. Without these cookies, the Platform cannot operate. You cannot opt out of strictly necessary cookies while using shuvowin.
- Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate shuvowin — which pages are visited most frequently, how long sessions last, and which features are used. This data helps us improve Platform performance and the overall player experience. Analytics data does not identify you personally.
- Functional Cookies: These cookies remember your preferences — such as your chosen language, display settings, or notification preferences — so that you do not need to reconfigure them on every visit.
- Security Cookies: These cookies support our fraud detection and security infrastructure by recording device fingerprints, session identifiers, and login timestamps. They help us identify unusual access patterns that may indicate unauthorised account access.
You can manage or delete cookies through your browser settings at any time. Please note that disabling cookies other than strictly necessary ones may affect the functionality of certain Platform features. Your browser's help documentation will explain how to control cookie settings for your specific browser.
shuvowin does not use third-party advertising or targeting cookies to track your activity across other websites or to deliver behavioural advertising.
No Ad Tracking
shuvowin does not deploy third-party advertising cookies. We do not track your browsing activity across other websites, and we do not use behavioural targeting or retargeting technologies.
Managing Cookies: To manage or clear cookies, visit your browser's settings menu. In most browsers this is found under Settings → Privacy & Security → Cookies. Clearing cookies will log you out of your shuvowin session and reset any saved preferences.
Section 6
Data Security Measures
shuvowin takes the security of your personal data seriously. We maintain a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.
All data transmitted between your browser and shuvowin is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) / TLS encryption. This means that information such as your login credentials, payment details, and personal data cannot be intercepted by third parties during transmission.
Personal data stored on shuvowin servers is protected by access controls that restrict visibility to authorised personnel only. Staff with access to personal data are subject to confidentiality obligations and receive regular data security training. Account passwords are stored using one-way cryptographic hashing — we cannot retrieve your password in plain text, only reset it.
We conduct regular internal security reviews and vulnerability assessments to identify and address potential weaknesses in our systems. Our Platform infrastructure is hosted with reputable providers that maintain physical and network security controls consistent with industry best practices.
In the event of a personal data breach that poses a risk to your rights and freedoms, shuvowin will notify affected players without undue delay and take immediate steps to contain and investigate the incident. Notifications will be sent to the email address or mobile number registered to your account.
While we implement robust security measures, no internet-based system can guarantee absolute security. Players are encouraged to use a strong, unique password for their shuvowin account, to avoid sharing login credentials with others, and to contact support immediately if they believe their account has been compromised.
256-bit SSL Encryption
All data transmitted to and from shuvowin is protected by 256-bit SSL/TLS encryption, the same standard used by major banks and financial institutions globally.
Access Controls
Access to personal data within shuvowin is restricted on a need-to-know basis. All staff with access to player data are bound by confidentiality agreements.
Regular Security Reviews
shuvowin conducts periodic vulnerability assessments and security audits to proactively identify and remediate potential risks before they can be exploited.
Section 7
Your Rights Over Your Data
As a player on shuvowin, you hold several rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team using the details provided in Section 8 of this Policy.
- 1 Right of Access: You have the right to request a copy of the personal data that shuvowin holds about you. We will provide this information in a clear, readable format within a reasonable timeframe. We may ask you to verify your identity before fulfilling an access request.
- 2 Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain information — such as your email address or mobile number — directly through your account settings. For identity document corrections, please contact support.
- 3 Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions. Where we are legally required to retain data, we will inform you of the applicable retention period.
- 4 Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
- 5 Right to Object: You have the right to object to our processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
- 6 Right to Withdraw Consent: Where we process your data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
- 7 Data Retention: shuvowin retains account and transaction records for a minimum of five years following account closure, in line with standard financial record-keeping practices. Communications and support records are retained for up to three years. Technical logs are retained for up to 12 months. Data held for Responsible Gaming purposes (e.g., self-exclusion records) may be retained for up to seven years.
Exercising Your Rights: To submit a data access, rectification, erasure, or objection request, contact our support team at support@shuvowin. We will acknowledge your request within 5 business days and aim to complete it within 30 days. Complex requests may take longer; we will inform you if an extension is needed.
Identity Verification: To protect your privacy and prevent unauthorised requests, we will ask you to verify your identity before processing any data rights request. Typically this means confirming the mobile number and NID associated with your shuvowin account.
Section 8
Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 7, or have a concern about how shuvowin handles your personal data, please contact our support team using the details below.
Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related enquiries within one business day and to provide a substantive response within 30 calendar days.
Email: support@shuvowin
Live Chat: Available directly within your logged-in shuvowin account at all times. Live chat is the fastest channel for urgent account and security queries.
When submitting a privacy enquiry by email, please include your registered mobile number and the subject line "Privacy Enquiry" so that our team can route your message to the appropriate person promptly.
shuvowin is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to your privacy concern, you retain the right to escalate the matter through appropriate legal or regulatory channels available in your jurisdiction.
24/7 Privacy Support
Our support team is on hand around the clock to assist with privacy requests, data access queries, and account security concerns.
support@shuvowin
Live chat — available in your account dashboard
Response time: within 1 business day for email; immediate for live chat
Explore shuvowin with Confidence
Now that you understand how shuvowin protects your personal data, you can explore our platform with confidence. From live cricket betting on BPL and T20 matches to hundreds of slots and live casino tables — all deposits and withdrawals are processed securely via bKash, Nagad, and Rocket.
18+ Play responsibly. For adults aged 18 and above only.